Privacy Policy

Important Note

The Site is offered in the Singapore only, is directed at Singapore residents only and is governed by laws in the Singapore only. By accessing or using this Site, you agree without restriction to be bound by the most recent version of this Privacy Statement. If you do not agree to follow and be bound by this Privacy Statement, you may not access or use this Site or share your personal data with Natural Pet directly or through a Natural Pet partner. By visiting the Site and sharing your personal data, you agree that we may use your personal data as described in this Privacy Statement.

Privacy Statement Introduction

Natural Pet is advancing the world of pet supplements by improving unique ingredient, diagnostics and the delivery of care. In doing so, we collect, process and use information. Natural Pet takes data privacy seriously and we believe that carrying out our business activities in compliance with applicable privacy and data protection laws is fundamental to our business success. This external privacy statement (“Privacy Statement”) describes our practices in connection with information that we or our service providers collect through our (or their) websites, applications, and other sources (such as Natural Pet partner websites and/or applications) as part of Natural Pet Services. Additional terms may apply when you access specific services in some areas of this website, through mobile applications, or when you click on links that navigate away from this website. By using the Natural Pet Services that are in scope for this Privacy Statement, you are agreeing to the terms of Natural Pet’s most recent version of this Privacy Statement.

Welcome

Welcome to www.naturalpet.com.sg (the “Site”). This Site is operated by “Natural Pet” or “we” or “us” and has been created to provide our customers the information, products and other initiatives developed and/or offered by Natural Pet and its subsidiaries and affiliates (collectively, the “Natural Pet Services”). You are important to Natural Pet and, as described in this Privacy Statement, we will take appropriate measures to protect your privacy as you use this Site. This Privacy Statement sets forth Natural Pet’s approach with respect to information that is collected from users of this Site as well as information we receive from Natural Pet partners. Your use of Natural Pet Services that link to this Privacy Statement are subject to this Privacy Statement and the Terms of Use of the Site. We may change this Privacy Statement from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on the Site. If we change the Privacy Statement in a material and retroactive manner, we will provide appropriate notice to you.

Note About Children

With the exception of the Natural Pet At-Home COVID-19 Test, made available under an Emergency Use Authorization and a Natural Pet partner mobile application, we do not knowingly collect or use any Personal Data from children under 18. Other than that exception, we do not knowingly allow children to order or use our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

The Natural Pet At-Home COVID-19 Test collects data only from minors between 14 and 17 once their parent(s) or legal guardian(s) has set up an account to allow the creation of a minor profile. All data related to minors under 14 is collected from a parent or guardian of that minor who consents to the use of the Natural Pet At-Home COVID-19 Test on that minor.

Definitions

“Aggregated Data” means customer demographics, interests and behavior based on Personal Data and other information provided to us, which is compiled and analyzed on an aggregate and anonymous basis.

“Personal Data” means all information which are related to an identified or identifiable individual , including, by way of example, the individual’s name and e-mail address, and User Data.

“Public Information” means information posted to any public areas of the Site, such as bulletin boards, chat rooms and comment areas as well as the definition of “Public and Unsolicited Information” contained in our Terms of Use.

“Unsolicited Information” means any ideas for new products or modifications to existing products and other unsolicited communications. Personal Data included in Unsolicited Information will be handled in the manner set forth in this Privacy Statement; however please refer to our discussion of “Public and Unsolicited Information” contained in our Terms of Use.

“User Data” means information we automatically collect from you in connection with your use of our Site such as information about the type of device you are using, as well as your unique mobile device ID, internet protocol (IP) address or online identifiers, which are numbers that can uniquely identify a specific computer or other network device on the internet.

What Information Do We Collect

Information That You Give Us: We collect Personal Data such as your name, title, date of birth, company name, work contact information, e-mail or mailing address from you when you voluntarily choose to register for or use certain Natural Pet Services. We use the Personal Data that we collect in an effort to provide you with a superior customer experience on the Site and to improve and market Natural Pet Services or to comply with legal obligations, including mandatory reporting obligations to public health authorities if applicable.

We may combine your information with data gathered from other sources. For instance, if incorrect postal codes are received, we may use third party software to correct them. We also may collect e-mail or other addresses from prospect lists of other companies, for example, in connection with a joint marketing effort. When we do so, (1) we expect those third party companies to have obtained all e-mail and other addresses in accordance with applicable law; and (2) we provide a means for recipients of Natural Pet communications to opt-out of further communications from us. In addition, we may ask you for Personal Data if you enter an educational program, contest or promotion sponsored by Natural Pet. When you contact Natural Pet we may keep a record of that correspondence and may occasionally ask you to complete surveys for sales and research purposes.

Information That You Give Us When You Sign Up for and Use a Natural Pet Mobile Application or Natural Pet Partner Mobile Application: In addition to the Personal Data collection described above, we collect other Personal Data when you sign up for and use a Natural Pet mobile application or a mobile application operated by a third party organization that we partner with to provide Natural Pet Services (“Natural Pet”), such as the Scanwell Health diagnostic testing mobile application necessary for the Natural Pet COVID-19 Test. This Personal Data may include your personal username and password, individual health-related information including diagnostic test results, medications taken, and information from other applications or devices that you consent to link to the Natural Pet or Natural Pet mobile application. In the case of Natural Pet mobile applications, we also provide additional and more specific information to users at the point each user signs up for use of a mobile application. In the case of Natural Pet Partner mobile applications, your data may also be collected and used by the Natural Pet Partner as described in the Natural Pet Partner’s applicable privacy statement.

Information That You Give Us in the Context of Participating in a Natural Pet patient-support or other patient-specific Program: If you sign up for a Natural Pet patient support or other patient-specific program, in addition to the Personal Data collection described above, we collect other Personal Data, including username and password, health-related information, medication taken, reactions to medication, financial insurance information and other related information used to determine your eligibility for the program, as well as any other information you may choose to provide.

Information That We Get from the Following Other Sources

  • Publicly available sources
  • Customers, including healthcare providers and insurance providers
  • Natural Pet partners

Other information:

Device and Other Information: When you interact with Natural Pet through this Site or Natural Pet or Natural Pet Partner mobile applications, we may receive and store certain “User Data.” That User Data is collected passively using various technologies, Natural Pet may store that User Data itself or it may be stored in databases owned and maintained by Natural Pet’s affiliates, agents or service providers.

This Site will use de-identified User Data together with data provided by other parties and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the keywords visitors used to find our Site and the domain names of our visitors’ Internet service providers. We also may disclose de-identified User Data in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. It is important to note that no Personal Data is available or used in this process.

Aggregated Data: In an ongoing effort to better understand and serve our users, Natural Pet often conducts research on Aggregated Data. Natural Pet may share this Aggregated Data with government agencies, its affiliates, agents and business partners. This aggregated information does not identify you personally. Natural Pet also may disclose Aggregated Data in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Cookies: In operating this Site, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your computer (actually to your browser) when you access our Site. Our cookies help provide additional functionality to the Site and allow us to analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that eliminates any need for you to remember and then enter a password more than once during a visit to the Site. On most web browsers, you will find a “help” section on the toolbar. Please refer to that help section for information on how to receive notification when you are receiving a new cookie and how you may turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features. You are also welcome to select your specific cookie preferences by visiting Natural Pet’s Cookies Settings preference center by clicking the Cookies Settings in the footer of every page of the Site and selecting the type of cookies to which you give or withdraw your consent. To learn more about our use of cookies, please visit our Cookies Policy here.

AnalyticsWe may use third-party service providers, such as Google Analytics or other similar providers, which use cookies and other tracking technologies, to help analyze how you use the Site and to improve our Site and our services. The information collected about your interactions with our Site are used to assess how often you visit our Site, what pages you view when you visit our Site and what other websites you have visited before coming to our Site. Google may also transfer this information to third parties where required to do so by law, or where those third parties process the information on Google’s behalf.

Besides Google Analytics, we may use a number of technologies offered by different providers to support website analytics and user tracking. If you wish to prevent or control the use of those technologies by third parties, you may do so by changing your privacy settings directly with those third parties.

We may also use web beacons on the Site, in our emails and in our advertisements. Web beacons are tiny graphic images that are used to collect information about your visit to the Site, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails and ads. Web beacons help us analyze our Site visitors’ behavior and measure the effectiveness of the Site. We may work with service providers that help us track, collect and analyze this information.

We maintain Natural Pet pages in the social networks of Facebook, LinkedIn, Twitter, and YouTube to share news about Natural Pet products and services and interact with individuals.

Our Site incorporates social plug-ins, which are buttons, from those social media networks. If you click on a button to any one of those social networks from the Site, you are agreeing to share the following additional data to those third party networks: IP address, browser information, operating system, screen resolution, installed browser plug-ins like Adobe Flash Player, previous website information.

Transfer of Your Data Abroad

By visiting this website, you consent to the collection and processing of your Personal Data in accordance with this Privacy Statement and applicable U.S. laws, and to the storage of such data on servers of Natural Pet and the affiliates, agents and service providers referred to herein located in the U.S. and in other countries, as applicable. If, despite our disclaimer on the home page of this website, you access this website from a country outside the U.S., you do so with the understanding that, due to the nature of the Internet, your communications will inevitably result in the transfer of your Personal Data across international borders. By visiting this Site you expressly consent to the collection and transfer of your Personal Data to the U.S. and to the processing of your data by Natural Pet and third parties in accordance with this Privacy Statement.

Transfer of Your Data Abroad

By visiting this website, you consent to the collection and processing of your Personal Data in accordance with this Privacy Statement and applicable U.S. laws, and to the storage of such data on servers of Natural Pet and the affiliates, agents and service providers referred to herein located in the U.S. and in other countries, as applicable. If, despite our disclaimer on the home page of this website, you access this website from a country outside the U.S., you do so with the understanding that, due to the nature of the Internet, your communications will inevitably result in the transfer of your Personal Data across international borders. By visiting this Site you expressly consent to the collection and transfer of your Personal Data to the U.S. and to the processing of your data by Natural Pet and third parties in accordance with this Privacy Statement.

What are Your Choices

Besides the data that we automatically collect when you visit our Site, you can use this Site without providing your Personal Data, although doing so may limit your ability to obtain certain information or to use other valuable Natural Pet Services, including, for example, informational newsletters and responses to specific inquiries you may have. Where no Personal Data is legally required or is necessary for a particular service (for example, to contact you in response to your request), the use of a pseudonym is accepted.

We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal reporting or document retention requirements and, in any case, no longer than 10 (ten) years. Personal Data that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified. We will take reasonable steps to update, correct or, upon your request, delete your Personal Data in our possession that you have previously submitted via this Site. In order to request an update, with respect to your Personal Data, please contact us as provided below. If at any time you wish not to receive further communications, you may also follow the unsubscribe procedure included in our communication.

Access & Deletion

Depending on the State you reside, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:

  • Know the categories and/or specific pieces of Personal Data   collected about you, including whether your Personal Data  is sold or disclosed, and with whom your Personal Data was shared
  • Access a copy of the  Personal Data we retain about you
  • Request deletion of your Personal Data

To guard against fraudulent requests for access and deletion, Natural Pet will require information that it determines is sufficient to allow it to confirm the identity of the person making the request before granting access or making corrections. Natural Pet will endeavor to provide the information in question within a reasonable time and may charge an appropriate cost (e.g., photocopying, mail charges) to the individual making the request, where permissible under applicable law. Natural Pet reserves the right not to change any Personal Data but will append alternative text the individual concerned believes is appropriate.

In addition, in certain circumstances, Natural Pet may decline to provide access to Personal Data, including where Natural Pet determines that the information requested:

  • (a) May disclose:
    • a. The Personal Data of another individual or of a deceased individual; or
    • b. Trade secrets or other business confidential information;
  • (b) Is subject to attorney-client or litigation privilege or a professional privilege or obligation;
  • (c) Is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information;
  • (d) Does not exist, is not held, or cannot be found by Natural Pet;
  • (e) Could reasonably result in serious harm to the treatment or recovery of the individual concerned, serious emotional harm to the individual or another individual, or serious bodily harm to another individual; or
  • (f) May harm or interfere with law enforcement activities or other investigative or regulatory functions of a body authorized by statute to perform such functions.

Please note that although after receiving a request to update, correct or delete information, we will make reasonable efforts to effect such a change promptly, it is not always possible to complete the process before another communication is distributed. We apologize for any inconvenience this may cause. Even if you have requested removal of your Personal Data from our lists, Natural Pet reserves the right to retain it in our files in some limited circumstances such as when such Personal Data may be necessary to honor your request to opt out of further communications, resolve disputes, troubleshoot problems, comply with applicable law or as provided in our Terms of Use. . If Natural Pet is required to retain any portion of the Personal Data for such purposes, Natural Pet will use reasonable efforts to limit that retention of Personal Data to what is necessary to accomplish the particular purpose. Therefore, you should not expect that your Personal Data will be completely removed from our systems in response to your request.

Natural Pet will not respond to repetitious or vexatious requests for access. In determining whether a request is repetitious or vexatious, we will consider such factors such as the frequency with which information is updated, the purpose for which the information is used, and the nature of the information.

Right to Lodge Complaints

We are transparent about the ways in which we collect and use Personal Data, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your Personal Data, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with an authority in the State country where you reside or the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

How Do We Use Your Personal Data and Other Information

Natural Pet uses the Personal Data you provide for our business purposes in a manner that is consistent with this Privacy Statement.

  • If you provide Personal Data for a certain reason, that Personal Data will be available to us for use in connection with the reason for which it was provided or for a consistent purpose, including, if applicable, processing an order placed by you or informing you that the product is no longer available. For instance, if you contact us by e-mail, we may use the Personal Data you provide to respond to you; or if you contact us about a job listing, the information you provide to us may be used to consider you for the position. We may also combine Personal Data that you have provided to us with information obtained by us from other parties.
  • Natural Pet and its affiliates may use your Personal Data and other information collected through your use of the Services, for collection, review and analysis necessary to meet its reporting obligations, such as mandatory reporting obligations to public health authorities, if applicable.
  • Natural Pet and its affiliates also may use your Personal Data, User Data and other information collected through the Site to help us improve the content and functionality of the Site, to better understand our customers and markets, to improve our products and services and to effect and facilitate sales.
  • Natural Pet and its affiliates may use this information to contact you, electronically, through telemarketing or otherwise, in the future to tell you about, and to offer for sale, products or services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt out” of receiving future communications.
  • In some instances, we contract with outside parties to collect and maintain our information collection servers and to perform technology and related services. We seek to provide any such third parties with only the information they need to perform their specific function and we require them to protect your Personal Data in accordance with this Privacy Statement.

If at any time you wish not to receive any future communications or to have your name deleted from our mailing lists, you may follow the “unsubscribe” procedure included with our communication. In addition, you may e-mail us at consumer@naturalpet.com.sg. See How to Contact Natural Pet below.

Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, the Site does not recognize DNT.

Do We Share the Information that We Receive?

Natural Pet considers your information to be a vital part of our relationship with you. Natural Pet will share information including Personal Data with its subsidiaries and affiliates that have also agreed to be bound by this Privacy Statement. In addition, Natural Pet, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples include mailing information, maintaining databases and processing payments. When we retain another non-affiliated company to perform a function of this nature, we seek to provide them with only the information that they need to perform their specific functions, and we require them to protect your Personal Data in accordance with this Privacy Statement and Natural Pet’s other contractual or legal restrictions.

In addition, if you input Personal Data on a co-branded registration page, relating, for example, to a contest co-sponsored by both Natural Pet and a partner company or while using a mobile application hosted by a Natural Pet Partner, then your Personal Data will be available both to Natural Pet and to such partner company. While Natural Pet will only use such Personal Data in accordance with this Privacy Statement, such partner company’s use of your Personal Data will be subject to the privacy policy of that company and Natural Pet cannot be responsible for their use of your information. We encourage you to review the privacy policy of such partner company before providing information on any such co-sponsored page or promotion.

There are also a limited number of circumstances in which we may share your Personal Data and other information in our possession with certain additional third parties without further notice to you, as set forth below.

Legal Requirements

Natural Pet may disclose your Personal Data, User Data and other information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Natural Pet or its affiliates, (c) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (d) protect against legal liability. Please note that compliance with a legal obligation is not limited to compliance with court orders or other legal processes specifically related to this Privacy Statement. Natural Pet may also disclose Personal Data, including health-related data, to meet its obligations under FDA and other governmental agency regulations and state and federal laws where applicable.

Business Transfers, Combinations and Related Activities

As we develop our business, we might sell, buy, restructure or reorganize businesses or assets. In the event of any sale, merger, reorganization, restructuring, dissolution or similar event involving our business or assets, Personal Data may be part of the transferred assets.

Natural Pet is the parent company of a large international group of companies. In light of this fact, we may, from time to time transfer your Personal Data to one of our databases in another country.

Public and Unsolicited Information

The protections set out in this Privacy Statement do not apply to Public Information you provide to Natural Pet through this Site or through any other means. If you include Personal Data in Public Information, we will use that Personal Data only as provided here, but we caution you that, because such information (including your Personal Data) was made available in a forum accessible by the public, the use and disclosure of information by others accessing the Site is not monitored or controlled in any way by Natural Pet – nor are their activities governed by this Privacy Statement.

Please refer to our discussion of “Public and Unsolicited Information” contained in our Site Terms of Use.

Please note that, as set forth above, this Privacy Statement does not apply to the providing or use of certain Personal Data other than through the Site or in connection with Natural Pet Services that reference the Privacy Statement on this Site. It does not apply to the use of Personal Data of past or present employees of, or consultants engaged by, for employment or benefits administration purposes, both of which are governed by Natural Pet policies designed for those respective purposes.

Links to Other Websites

This Site and the Natural Pet Services may frame or contain references or links to other Natural Pet websites as well as other websites and applications, such as Natural Pet Partner mobile applications, which are not operated or controlled by Natural Pet (the “Third Party Sites”). None of the Third Party Sites are governed by the policies and procedures we describe here. Links and references from this Site to Third Party Sites do not imply Natural Pet’s review or endorsement of the Third Party Sites. We suggest that you contact those sites directly for information on their privacy, security, data collection and distribution policies.

Security

Natural Pet takes reasonable steps to protect any Personal Data you provide to us and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Unless otherwise stated on the relevant page of the Site or through a Natural Pet or Natural Pet partner mobile application, Natural Pet uses general security standards but has not taken additional action to secure data provided to its sites or from its applications or from a Natural Pet partner mobile application, and such transmissions are subject to normal Internet security risks. As noted, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from this Site may not be secure, and you should therefore take special care in deciding what information you send to us or to Natural Pet partners. Please keep this in mind when disclosing any Personal Data to Natural Pet or to any other party via the Internet. Moreover, when you use passwords, ID numbers, or other special access features on this Site, it is your responsibility to safeguard them.

How to Contact Natural Pet

privacyPlease also feel free to contact us if you have any questions about Natural Pet’s Privacy Statement or the information practices of this Site.

You may contact us as follows:

Natural Pet

Beach Road # 06-29 Golden Mile Complex, 199588

Attention: Imelda Tay

comsumer@naturalpet.com.sg

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